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Limited Stock Memorial Day Special
Energy Star Logo
3.6 | 82 Reviews

LG WashTower™ Single Unit Front Load 4.5 cu. ft. Washer and 7.2 cu. ft. Heat Pump Ventless Dryer

LG WKHC202HBA

Features

  • Ultra Large Capacity 4.5 cu.ft. Washer and 7.2 cu.ft. Dryer let you clean larger loads
  • Single Unit Vertical Design takes up half the floor space
  • Dual Inverter HeatPump™ & Ventless design offers flexible installation and greater energy savings
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings

Quick Specs

  • Type: Combination Washer Electric Dryer
  • Width: 27"
  • Height: 74.37"
  • Depth: 30.37"
  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • High Efficiency: Yes
  • Steam Cycle: Yes
  • WiFi Connected: Yes

See More

 
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LG's innovative DUAL Inverter Heat Pump Dryer

Save half the energy with every dryer load Unlike other ventless dryers, it extracts moisture and recycles heated air for more energy-efficient drying.

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AI DD® 1.0

Forget about sorting or choosing wash cycles - built-in sensors use AI technology to detect fabric texture & load size, then customize wash motions for more advanced fabric care.

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TurboWash® 360°

TurboWash® 360° powers through larger loads in less time, thanks to five jets with variable sprays that deliver a complete clean in under 30 minutes .

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Helps Remove Allergens

The LG WashTower™ can also handle common household allergens that attach to your clothing. The Allergiene® wash cycle uses steam to remove up to 95% of common allergens such as dust, pet dander and pollen from your wardrobe.

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All you want in half the floor space

Reinvent how you do laundry with room to add a sink, table or organized storage. Perfectly positioned. No step stool needed. LG Exclusive Easy-reach Center Control® panel.

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Ventless for endless installation options

The dryer's ventless design gives you greater flexibility for more installation options.

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Premium Looks Designed to Last

Sleek, scratch-resistant tempered glass doors are complemented by a chrome rim.

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Get It All Done In Less Time

Ultra Large capacity (4.5 cu. ft. washer & 7.2 cu. ft. dryer) fits more per load to save you time.

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Life's better when your home runs smart

Discover ThinQ Care™ within the ThinQ® app-- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone.

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Measure First,Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. WATCH THE FULL MOVIE WITH AUDIO DESCRIPTIONS WATCH THE FULL MOVIE

LG's innovative DUAL Inverter Heat Pump Dryer Save half the energy with every dryer load Unlike other ventless dryers, it extracts moisture and recycles heated air for more energy-efficient drying.

AI DD® 1.0 Forget about sorting or choosing wash cycles - built-in sensors use AI technology to detect fabric texture & load size, then customize wash motions for more advanced fabric care.

TurboWash® 360° TurboWash® 360° powers through larger loads in less time, thanks to five jets with variable sprays that deliver a complete clean in under 30 minutes .

Helps Remove Allergens The LG WashTower™ can also handle common household allergens that attach to your clothing. The Allergiene® wash cycle uses steam to remove up to 95% of common allergens such as dust, pet dander and pollen from your wardrobe.

All you want in half the floor space Reinvent how you do laundry with room to add a sink, table or organized storage. Perfectly positioned. No step stool needed. LG Exclusive Easy-reach Center Control® panel.

Ventless for endless installation options The dryer's ventless design gives you greater flexibility for more installation options.

Premium Looks Designed to Last Sleek, scratch-resistant tempered glass doors are complemented by a chrome rim.

Get It All Done In Less Time Ultra Large capacity (4.5 cu. ft. washer & 7.2 cu. ft. dryer) fits more per load to save you time.

Life's better when your home runs smart Discover ThinQ Care™ within the ThinQ® app-- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone.

Measure First,Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. WATCH THE FULL MOVIE WITH AUDIO DESCRIPTIONS WATCH THE FULL MOVIE

Features

  • Ultra Large Capacity 4.5 cu.ft. Washer and 7.2 cu.ft. Dryer let you clean larger loads
  • Single Unit Vertical Design takes up half the floor space
  • Dual Inverter HeatPump™ & Ventless design offers flexible installation and greater energy savings
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
  • Advanced washing performance with TurboWash™ 360° and Allergiene® Wash Cycle
DRYER PROGRAMS
No. of Dryer Programs 6
Dryer Programs Bedding, Delicates, Downloaded, Heavy Duty, Normal, Small Load
No. of Dryer Options 8
Dryer Options Condenser Care, Control Lock*, Drum Light*, Less Time, More Time, Wi-Fi* / Remote Start*, Signal*, Wrinkle Care
Drying Levels Damp, Less, More, Normal, Very
Dry Modes Energy Saver, Normal, Speed
Manual Dry Times 70 min., 60 min., 50 min., 40 min., 30 min.
LAUNDRY APPLIANCE CAPACITY
Washer Capacity 4.5 cu.ft.
Dryer Capacity 7.2 cu.ft.
SUMMARY
Product Color Black Steel
Dial-A-Cycle™ No
Full Touch Electronic Control Panel with LED Display Yes
Series WashTower™
Touch Buttons Yes
Type Single Unit Front Load Washer and Dryer
Center Control® Yes
ENERGY
CEE Tier Tier 2
CEF 8
ENERGY STAR® Most Efficient Yes
ENERGY STAR® Certified Yes
IMEF 2.92
IWF 2.9
WASHER PROGRAMS
No. of Washer Programs 6
Washer Programs Bedding, Delicates, Downloaded, Heavy Duty, Normal, Speed Wash
No. of Washer Options 10
Washer Options Drum Light*, Tub Clean, TurboWash®, Control Lock*, Extra Rinse, Prewash, Sanitary*, Signal*, Steam, Wi-Fi*/Remote Start*
No. of Wash/Rinse Temps 5
Wash/Rinse Temps Cold, Cool, Hot, Very Warm, Warm
No. of Spin Speeds 5
Spin Speeds Medium/High, High, Low, Medium, No Spin
Water Levels Load Sensing
No. of Soil Levels 5
FABRIC CARE FEATURES
Turbowash® Yes
Turbowash® Type Turbowash® 360°
AI DD® Yes
Allergiene™ Cycle Yes
Precise Temperature Control with Variable Heater No
Sanitary Cycle Yes
Sensor Dry Yes
Steam Technology Yes
LAUNDRY APPLIANCE CONVENIENCE FEATURES
3 Minute Installation Check Yes
4 Adjustable Legs Yes
4 Tray Dispenser Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
Auto Suds Removal Yes
Control Lock Yes
Drum Light Yes
End of Cycle Signal Yes
Leveling Legs Yes
LoadSense Yes
Wrinkle Care Option Yes
Remaining Time Display/Status Indicator(s) Yes
Reversible Door No
Cabinet Vibration Sensor Yes
True Balance® Anti-Vibration System Yes
Vent Type Ventless
Venting Option NA - Heat Pump
LAUNDRY APPLIANCE THINQ® SMART FEATURES
ThinQ® Smart Technology Yes
Energy Monitoring Yes
Remote Start and Cycle Monitor Yes
Smart Pairing Yes
SmartDiagnosis™ (v3.0) Yes
ThinQ Care™ Yes
Tub Clean Coach Yes
Wifi Yes
MOTOR
Axis Horizontal
Max RPM 1300
Motor Type Inverter Direct Drive Motor
MATERIALS AND FINISHES
All Available Colors Black Steel
Cabinet Painted Steel
Control Panel Plastic
Door / Rim Large Circle Chrome Rim
Door Cover Tinted Round Tempered Glass
NeveRust™ Stainless Steel Drum Yes
Top Plate Steel
CERTIFICATION
AAFA Yes
POWER SOURCE
Dryer Power Source Type Electric
Dryer BTU Rating HeatPump:NA
Washer Electrical Requirements 120V, 10 Amps
Dryer Electrical Requirements 240V, 4.1 Amps or 208V, 4.7 Amps (30 Amp Circuit)
Ratings CSA Listed
Washer Power Source Type Electric
OPTIONS/ACCESSORIES
LP Conversion Kit N/A
Magnetic Remote Control No
DIMENSIONS
Carton (WxHxD) 30 1/16" x 79 11/32" x 32"
Depth with Door Open 55"
Product (WxHxD) 27" x 74 3/8" x 30 3/8"
Weight (Product/Carton) 340 lbs / 369 lbs
WARRANTY & UPC
Direct Drive Motor 10 Years
Drum 3 Years
Parts and Labor 1 Year
UPC 195174022887

Quick Specs


  • Appearance

  • Type: Combination Washer Electric Dryer

  • Dimensions

  • Width: 27"
  • Height: 74.37"
  • Depth: 30.37"

  • Features

  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • High Efficiency: Yes
  • Steam Cycle: Yes
  • WiFi Connected: Yes

Specifications Sheet

Energy Guide

Owner's Manual English 11,855K 12/23/2022

Owner's Manual Spanish 11,845K 12/23/2022

Get Adobe Reader

* Documents require Adobe Reader.

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Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

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Our service plans can eliminate unexpected, out of pocket expenses for repairs with affordable coverage you can trust beyond the original warranty. It's peace of mind protection you can count on!

The protection you expect, the service you deserve.

When a problem arises and service is required, you need it fixed as fast as possible. But then you're faced with a costly repair bill. Are you and your budget prepared? Especially when you have no way of knowing when or how often service may be needed.

Learn More

3.6 out of 5

64% of reviewers recommend this product.

3 Stars

What a headache and a disappointment

MADalton 5/13/2024

I paid over 2K for a washer and dryer combo and I was initially was pleased with them. 7 months later the Mother board died which left both washer and dryer inoperable. I do understand that machines will break but to wait 2 weeks for it to be repaired was a big inconvenience. Going to a laundromat is not my cup of tea being a Disabled Vet.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
2 Stars

Technical difficulties/errors.

Price of crap machine 5/8/2024

Washing part is horrible. Brand new machine and already getting troubleshooting errors. High-tech crap. Having a technician come on Friday 5-10-24. If it still not working correctly Im getting a refund
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

No Lint flying everywhere in the house

Gurjeet 5/5/2024

I bought this ventless dryer and washing machine I was little scared to purchase this reading some reviews but after doing Some Lord is doing a good job and washer. I loved it money spent well. I have no complaints yet now Im thinking to buy LG refrigerator first LG product in my house. Love it
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

The ventless dryer is awesome so is the washer.

AlJo39 4/26/2024

We ordered this in February 2024 and it was delivered in April. We wanted to go ventless since they are more energy efficient then vented models. We also love the fact that we dont have all the dust and lint that we had with our old vented unit. The new washer/dryer are the nicest we have ever had.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Great for built in

Steve374 4/22/2024

Where doing a laundry room remodel and picked this unit. Happy so far. The decision really came down to get this unit with or without the heat pump. Due to the layout of the laundry room it was going to be an all-in-one unit to take advantage of the vertical space. Since we were doing a built in for extra cabinet and countertop we decided to go with the heat pump to keep from having to deal with a longer dryer duct. We replaced really nice LG washer and dryer we had about 7 years that still looked and operated like new so we wanted to stick with the LG brand. Be sure and watch videos of how to install the unit that are online before delivery even if you are paying to have it installed as are installer had no idea about the water line for the dryer and the hookup was hidden behind a piece of plastic tab that had to be broken off to get access. The installer brought a 6 ft cord and the location of the dryer cord is height on the unit and it was just short of reaching the dryer plug outlet. Had to by a 10-foot cord even though I only really needed 6.5 ft as the next standard size up is 10 ft. Just another possible install challenge to be aware on the install of this unit. Home Depot did not stock cord and had to be shipped to my house. This unit is HEAVY and hard to push around. I added some heavy-duty furniture pucks. see pic. These where foam based so the dryer legs still make contact with the floor which is very important. Be sure and check the level of the machine as this thing really spins up to a high drum speed so if will shake if not level. It takes about 2 hours to dry clothes which is roughly 3 times longer but the extra time for us it not a big deal. It still saves energy as the heat pump only uses about 20 of energy on the 30-amp dryer circuit based on my meter readings. Kowing the drying is slow we added some external dry way drying racks that we wanted to help offset. See Picture. The washer is smart and it determines what the load is and then changes the wash cycle to match. You can download additional wash cycles on the app that includes a steam function for the washer. Setup of the app is easy and you can watch on line tutorial. It does link with Alexa but only to simply announce on your alexs when cycles are completed. Any remote use has to be done vid the LG app.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Love the ventless aspect.

RWPS 4/17/2024

I love this wash tower. Not having lint flying out of the dryer vent is great.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
4 Stars

Quiet

MichelleS67 4/10/2024

We waited two months for our unit to be delivered and we are so happy with it Very easy to operate super quiet. The delivery folks didnt really know anything about installation. We needed a longer power cord and no one including at LG knew where/how to get one. We ordered one on Amazon and did it ourselves. Also they did not install the hose that drains the water away from the dryer. Fortunately I knew about this issue from reading other reviews on the LG site. My husband installed it and we are leak free. The haul away service was great since we dont have a truck or any way of hauling oversized things like a washer/dryer to the dump. The thing I dont like is that the hose for the dryer is made of flimsy plastic and seems like it would be very easy to crack it.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Arrived broken.

BadCustomerService666 4/5/2024

The product arrived broken with the drawer falling off and ball bearings on the floor of the dishwasher. The delivery crew who removed the old dishwasher reinstalled it so we can at least have something to use but they also broke it and is now leaking all over the floor when we try to use it. So we are now left with an unusable dishwasher until the replacement item gets here. This is the second time Ive ordered from LG and there was a problem with delivery. The last one the delay took 2 months to deliver and almost daily phone calls to constantly push them otherwise I dont know how long it could have taken.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
2 Stars

LG WKHC202HBA Washer Dryer - Major Design Flaw

Ping D 4/1/2024

The WKHC202HBA should be considered the most advanced washer dryer combo on the market but a fatal design flaw makes the bottom drain hose extremely prone to cracking and leaking. As you can see from many user reviews there are numerous examples of this washer leaking. If it werent for the advanced technology impressive appearance and excellent noise control I would give it zero stars. I am being quite lenient. I understand that a brand new product may have some flaws. I am leaving this review and only giving it two stars to bring this fatal flaw to the attention of LG engineers. I hope they will correct it: The Problem: The drain hose at the bottom of the washer vibrates with the spin drum during operation. LGs design flaw does not prevent the drain hose from contacting and rubbing against the edge of the washers bottom structure. This edge is quite sharp and will continuously rub and cut the vibrating drain hose until it ruptures and starts leaking. Our Experience: We purchased the washer in January 2023. Due to stock shortages we waited patiently until May to receive the product. It started leaking in February 2024. We requested after-sales service. The arrogant service technician found a seemingly reasonable excuse to charge us $400. He claimed that this is a household product and not suitable for installation in a massage parlor because massage oil can corrode the drain hose. However please note that the drain hose leak is not corroded but rather cut by the sharp edge of the bottom of the washer. I refused to pay during the warranty period and LG ignored me. Temporary Fix: I have now repaired the drain hose myself using rubber repair glue. Preventive Measures: If you also have this model of washer whether it is leaking or not please take the following measures: Tilt the washer towards the wall and be sure to support it with wooden blocks. It is very heavy and be careful not to let it fall and injure you. At this point you can see the black drain hose at the bottom. Observe the closest point to the edge of the bottom of the washer. You will find the location of the leak or wear. If there is no leak yet please sand down the sharp edges of the bottom structure and isolate it from the drain hose with tape. LGs Poor After-Sales Service: LG has terrible after-sales service. I could not find the parts for this washer on lgparts.com. I plan to find a way to order a new drain hose and hope everything goes well. Recommendations: LG should redesign the drain hose to prevent contact with the sharp edges of the washers bottom structure. LG should improve their after-sales service and provide better support to customers. Conclusion: The LG WKHC202HBA washer dryer has the potential to be a great product but the fatal design flaw of the drain hose makes it a risky purchase. LG needs to take immediate action to address this issue and improve their after-sales service.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

2 Stars

LG WKHC202HBA Washer Dryer - Major Design Flaw

Ping D 4/1/2024

LG WKHC202HBA Washer Dryer - Major Design Flaw The WKHC202HBA should be considered the most advanced washer dryer combo on the market but a fatal design flaw makes the bottom drain hose extremely prone to cracking and leaking. As you can see from many user reviews there are numerous examples of this washer leaking. If it werent for the advanced technology impressive appearance and excellent noise control I would give it zero stars. I am being quite lenient. I understand that a brand new product may have some flaws. I am leaving this review and only giving it two stars to bring this fatal flaw to the attention of LG engineers. I hope they will correct it: The Problem: The drain hose at the bottom of the washer vibrates with the spin drum during operation. LGs design flaw does not prevent the drain hose from contacting and rubbing against the edge of the washers bottom structure. This edge is quite sharp and will continuously rub and cut the vibrating drain hose until it ruptures and starts leaking. Our Experience: We purchased the washer in January 2023. Due to stock shortages we waited patiently until May to receive the product. It started leaking in February 2024. We requested after-sales service. The arrogant service technician found a seemingly reasonable excuse to charge us $400. He claimed that this is a household product and not suitable for installation in a massage parlor because massage oil can corrode the drain hose. However please note that the drain hose leak is not corroded but rather cut by the sharp edge of the bottom of the washer. I refused to pay during the warranty period and LG ignored me. Temporary Fix: I have now repaired the drain hose myself using rubber repair glue. Preventive Measures: If you also have this model of washer whether it is leaking or not please take the following measures: Tilt the washer towards the wall and be sure to support it with wooden blocks. It is very heavy and be careful not to let it fall and injure you. At this point you can see the black drain hose at the bottom. Observe the closest point to the edge of the bottom of the washer. You will find the location of the leak or wear. If there is no leak yet please sand down the sharp edges of the bottom structure and isolate it from the drain hose with tape. LGs Poor After-Sales Service: LG has terrible after-sales service. I could not find the parts for this washer on lgparts.com. I plan to find a way to order a new drain hose and hope everything goes well. Recommendations: LG should redesign the drain hose to prevent contact with the sharp edges of the washers bottom structure. LG should improve their after-sales service and provide better support to customers. Conclusion: The LG WKHC202HBA washer dryer has the potential to be a great product but the fatal design flaw of the drain hose makes it a risky purchase. LG needs to take immediate action to address this issue and improve their after-sales service.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

4 Stars

A great choice for small spaces

Barb19703 3/14/2024

It was a four month wait to receive the unit but Ive been using my WashTower for a few weeks so I feel I can give it an honest review. It was selected because of a its small footprint and b being ventless. I also considered an all-in-one washer/dryer but felt it would be too time consuming to complete one load in about 2 hours before beginning a second load. I understood dry cycles on a ventless unit would take longer than a conventional dryer and they do. Im fine with that. It eliminated the need to run a vent to a new location in my home. The lint traps are easy to clean and catch a surprising amount of lint. I dont use fabric softener and have switched over to dryer balls which work remarkably well. Overall the wash and dry cycles do a great job with the normal option being all I need. The heavy-duty wash cycle seems excessively long. The disappointment is how it handles detergent pods. They are not mentioned in the manual but I have plenty on hand and thats what Im using. Unfortunately they do not fully dissolve and leave a gummy residue in the dispenser. I have to wash it out after nearly every use. If I dont sometimes the dispenser is full of both the residue and water. Once Ive exhausted my pod supply Ill switch back to either liquid or powder detergent. The contractor who installed the unit discussed the necessity of a drain pan because I interpreted the LG documentation to indicate it isnt necessary. If youre installing it in an unfinished basement or live in a climate where it can be installed outdoors that may be the case. Mine was going on the main floor making it a necessity. My contractor was able to find a drain pan in a graphite finish that goes perfectly with the color of the WashTower. One of the best things about having this beautiful LG WashTower on my main floor is how my husband promptly gets up as soon as he hears the happy tune signaling the cycle is complete in order to be the one to unload the wash and put it in the dryer. Even better hes the one to unload the dryer and clean the lint trap Im not sure who loves the unit more but Im thrilled to share laundry responsibilities.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Fantastic Set

momx72000 3/3/2024

I purchased my wash tower just a few weeks ago and I have to say I am impressed. High quality ease of use the way it interacts with the app on my phone are just a few perks. Doing laundry has never been a joy in my life until now. The laundry is actually CLEAN I have always used top load washers with less than satisfactory results in cleaning. This front load does a very thorough job of cleaning all types of loads. From heavy duty work clothes to queen size comforters the results are always the same...CLEAN. The dryer does not disappoint either. I have no negative opinions on this set.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
4 Stars

Installation issue missing part

Frustrated and flooded 2/29/2024

This item has been backordered. When we initially received the unit the correct installation parts were not included from the manufacture. This indirectly caused a major issue regarding the unit flooding. We then were inconvenienced through LG with a wait time to receive the proper part to install the unit correctly. This delayed us being able to use our product for over two weeks. It was very inconvenient regarding this missing part for the ventless wash tower. This is regarding the Dryer drain hose.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great ventless dryer and washer tower

Patsy65 2/24/2024

This was delivered 2 weeks ago and I love it I can finally wash all my king size bedding and no problem drying with the ventless dryer.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Non delivery. No replacement for unit damaged.

Lewbrown 2/14/2024

I ordered this in January with promised delivery on Feb 6. When the delivery van arrived and the package was opened the tower had a dent at the top right. The driver said he needed to return it to the warehouse and that a new unit would arrive in about a week. When we called to confirm exact arrangements we were told the would not ne a replacement for me until Mar 31. Egad Ordered January. Failed to deliver in Feb. Now delayed to March.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Awful delivery and ridiculous customer service

johnisunhappy 2/9/2024

I naively thought the other poor reviews with delivery issues just had bad luck but it seems to be the standard not the exception : I ordered a washtower on Nov 23 and scheduled delivery for Dec 28 I did not receive the unit because it was damaged in transit. I reordered the washtower and scheduled delivery for Jan 25 it arrived at my address with damage to the box and when opened by the delivery team the dryer door was shattered and there was a large dent in the upper right corner of the dryer. RXO the delivery company for LG snapped pictures to document the damage and took the washtower back with them. I immediately called LG to seek a second replacement and was told I had to wait 7-10 days for the warehouse to receive the damaged unit back? I waited one week to follow up and began to get the runaround. After several more calls over the next week I was told by an escalation manager that my original order would be cancelled and I would need to reorder the item??? That makes NO sense to me especially since I havent gotten a refund yet. So I tried to reorder the item online and it is now out of stock and they have no idea when it will be available. It has been 11 weeks since I ordered and PAYED for a washtower that I have not yet received and I will now have to wait even longer. This entire experience has been frustrating and I hope no one has to endure the awful customer service I have gone through. I just want the unit I paid for delivered to my house in complete working order...is that too much to ask??? Oh and I want a sizable discount now for all of the time I spent resolving this and general inconvenience of not getting what I paid for.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Waited months and delivery team crashed the unit

drsteven49 2/5/2024

I purchased the unit in November 2023 and a delivery was attempted in late January 2024. The delivery team crashed the entire unit ontonga my driveway. This required a re-order. There will be anither 2.5 month delay. Was ordered directly from LG. SO FAR A DISASTER
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Against my better judgement

IllStickToOLEDsOnly 2/4/2024

Against my better judgment I decided to ignore the low rating on this product. Instead I created my own narrative that many reviews here focused on mis-installation or the customer service experience in getting a fix how bad could it be *foreshadow*. As many reviews mentioned the wrong installation lack of a correct dryer drain connection I was determined to make sure I had a better experience. As a competent person I ensured that every step of the installation process was thoroughly followed and I felt confident I would have a good experience. On the first wash much to my dismay we found water under the unit. A detailed check of all connections water lines and drain pipes confirmed no leaking issues anywhere in the back of the unit. But when I used a light and camera to film under the unit during a 45m cycle I watched as drip by drip about 1/4th cup of water slowly leaked from the drum under the unit. It should be straightforward. A manufacturing defect surely LG will jump right on this? Well a week later Id rather deal with 1/4 cup of water leaking than have another engagement with LG customer service. Round and round with customer support agents. They first sent me to a department that would send a repair technician out put aside that Im not keen on a BRAND unit requiring a repair. But once they learned where it was leaking and that it was brand new the Repair Department sent me to the Orders Department and they told me LG should replace it. But then Orders would ask a bunch of condescending questions like Where did you buy it: direct from LG or Who installed the unit? I did or Can you check the connections in the back: I did its not leaking there and then demand they needed a service call before they could replace it. This was a vicious cycle because the Repair Department after going through their troubleshooting 3-4 different times kept telling me they didnt think a service call was acceptable for a brand new unit and theyre going to send me to the Orders team to have it replaced. After hours and days of this cycle and my frustration rising one person pledges theyll get a replacement out only to call back later and renege. Another person I was escalated to put me on hold and then never came back until the call was disconnected and I never received a callback. Ive spent hours trying to get someone to help who has the authority to do something and even after an escalation to the Manager Staff Department Ive been waiting days for their 3-5 business day response to the request and 24-48 hour message replies. Talk about feeling defeated. While the unit is beautiful and aside from the leaking works well be forewarned that there seem to be quality control issues. If youre the unlucky one who receives a faulty unit youre in for a long drawn-out customer support experience which has turned me off of more LG purchases. Im giving 2 Stars for the design and functionality of the heat pump dryer but a leaking unit at this price point from such a reputable brand and the seizure-inducing support experience result in those being the only two stars this deserves. While I await a resolution I hope with enough time LG comes through and sort out its post-sales support processes. But without constant follow-up and keeping on top of them I dont feel this will get resolved. Not to mention any compensation for my time trying to get a fix the annoyance of a service call or needing another 350lbs appliance moved in/out of my house.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Great Product high leak risk with installation

rogers1lt 2/1/2024

I have very few issues with the product itself. Very energy efficient and great results. The LG app is needed to get the functionality found without an app on similar machines. The main issue is caused by its best feature: the heat pump. We purchased it through lg.com with installation by them and the 3rd party installer didnt understand the dryer had a drain hidden behind a black tab above the water inputs. I didnt know to expect one either so I didnt catch it. There isnt a lot of moisture that leaks out of it so it took a couple months to discover it in our laundry closet. The LG contracted installers took everything with them so I dont know how to get the missing pieces to drain the dryer properly and the unit is sitting idle. I specifically bought from LG.com because the local appliance store wasnt aware that LG even made a heat pump unit so I didnt want them to install it. I expected more from the company that manufactures it. You should buy this unit regardless of my issue Just watch the YouTube video on LGs US Support channel about installation and watch your installers like a hawk. If I could get some help with the missing hose and Y connector I would appreciate it.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

LG washer LEAKS ALL OVER MY CONDO FLOOR

pato17 1/30/2024

I am so infuriated at LG. Paid over $2000 for an LG washer dryer. Third load and ITS LEAKING WATER ONTO MY FLOOR. I read the reviews on this unit and saw that there were some installation problems that caused leaks. I literally printed out one of the reviews and showed it to the installation guys. They said they knew about it and they knew how to install it. Im doing my third load and its LEAKING ON THE FLOOR OF MY CONDO and if it leaks into units below it will cause thousands in damage.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

LG WASHER IS LEAKINGONTO MY CONDO FLOOR

LGhaterNumber2000 1/30/2024

DISASTER. I am so infuriated at LG. Paid over $2000 for an LG washer dryer. Third load and ITS LEAKING WATER ONTO MY FLOOR. I read the reviews on this unit and saw that there were some installation problems that caused leaks. I literally printed out one of the reviews and showed it to the installation guys. They said they knew about it and they knew how to install it. Im doing my third load and its LEAKING ON THE FLOOR OF MY CONDO and if it leaks into units below it will cause thousands in damage.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Ventless all the way

Srirachabottle 1/29/2024

Ignore the negative reviews. An incompetent installer should not determine the appliances capability/reliability. That said I did do the install myself to avoid the mess. Not a difficult install whatsoever. This thing is GREAT Watched tons of videos before finally pulling the plug on this appliance. LG sold out for a while and it took a month to get to me but it was worth the wait. I needed a ventless washer/dryer to save on money. I was remodeling my home and it would have cost THOUSANDS to reroute the vent in my home so ventless was the easier/cheaper answer. There are newer all in one ventless washer dryers out now that run on a 120v but I decided to stick with this one to separate wash/dry. The washer is your typical well working washer. Its great. But everyones concerns are with the dryer because of the ventless technology. Let me ease your mind and after countless videos on not understanding the damp feeling people complain about you have nothing to worry about. The damp feeling lasts for seconds. Just seriously shake it off and itll be bone dry within seconds. Ventless is definitely the future and I will not miss having a vented dryer any longer.
Originally posted on lg.com

Yes, I recommend this product

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3 Stars

Learning curve

RyanBen12345 1/22/2024

Hard to get stuff to dry right no temp setting for the dryer e.g. tumble dry low. Theres only less dry or more dry and I dont know if that affects temp in the drum. Things are usually over dry or damp when I open the door. Theres no way to add more time like 5 more minutes you have to run another cycle and just monitor. Also we had a stink issue for the first 6 months dont know what it was we end up running condenser care far more often than recommended. Not sure what that will do to the system long term. Washer part is what it is does its Job.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Outstanding machine

brad975 1/22/2024

This machine is well thought out and easy to operate. Extremely easy to setup and uses so little space.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Terrible experience thus far

PKM865 1/21/2024

First of all we ordered our washer at the end of August/beginning of September and it was out of stock until November 21st. It was delivered on the 22nd and when prepping for some other renovations December 24th we noticed water damage to newly finished drywall. After several checks- it was determined that the new wash tower was leaking. We called the appliance company and they had LG contact us for service. The first company couldnt come out until January 3rd. They arrived at the very end of their schedule window looked at the tower and said they needed two men and couldnt do anything. They cancelled saying they didnt have 2 men available to work on the wash tower. So another contracted company contacted us 1/4/24 took our info requested more info and said their schedule was 10-14 days out and they would call us the day before to schedule the repair. Here it is 1/24/24 and still no repair. We have been spending $20+ a week at the laundromat while we have an $1800 wash tower sitting idle upstairs because we cant get a contracted repair person it to fix it. It literally has done 6 loads of laundry- VERY disappointed with the whole experience. We had hoped for much better service and a much better product. My husband LOVES to do laundry and he was so excited to purchase this product but its left a bitter taste.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Great energy savings~

mihai_co 1/16/2024

We had this unit for 2 months now and its been great. The only reason why Im deducting a star is because of the lack of automatic detergent dispensing and the weight of the unit which makes moving it a hassle. Other than that: - Its great at washing clothes - Dry times are longer but we were never inconvenienced by this and the energy usage more than makes up for it - Since its winter here in Colorado right now the unit is great by not exhausting conditioned air outside. As a plus it also warms the laundry room a bit. Now this will be a downside in the summer but again the energy savings of the unit more than make up for it. We also had to make a service call because there was a rubbing noise in the washer when the drum was spinning. It was really easy to open a service ticket online and then call a few days later to have a technician visit and fix the issue. The robot handling calls was annoying but I did eventually manager to get to speak with a representative. The issue ended up being a rock stuck inside the assembly weird but it was fixed and the unit runs silently now.
Originally posted on lg.com

Yes, I recommend this product

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2 Stars

Great washer but Dryer leaks water

Sarahbigsmiles 1/15/2024

I was excited to receive the Washer Dryer Tower. It looks great but I have had limited use so far. The Washer has worked great on the few occasions I have been able to use it but the use is limited by the fact that the dryer leaks. I always put the clothes I wash in the dryer with the leaking that occurs I am unable to use without the appliance being surrounded by absorbent materials which I then cant dry I had an engineer out to investigate he advised replacement. The appliance is on back order until March so I knew I would be in for a wait. What I didnt expect was the ineffective Customer Service. Navigating the phone options was hideous. The 2nd agent I spoke to asked me for proof of purchase even though I had previously registered the product including the serial number I had already advised him verbally of the model serial number etc. He said I had to wait 48 hours for the engineer information regarding replacement to be transferred into the LG system then I would get a call with next steps. I spent c. 2 hours on the phone to LG on Friday morning its Monday afternoon now so I hope I get a call tomorrow at the latest My husband has 6 work t-shirts issued by his company so I guess I will be off to the launderette to use a dryer until I get a replacement machine assuming they honor the engineers recommendation. I got an email chase to write an honest review this is the cleaned up version of my thoughts - Life is not Good for my relationship with this appliance
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Bad experience

Rainydaze 12/22/2023

I bought this unit from Home Depot in November. It flooded my laundry room floor on first use. I had to wait almost 3 weeks for a replacement. The replacement flooded my floor also on first use. I ad to wait almost two weeks to have it removed. Im now shopping for something else. Throughout the time frame I was disconnected by reps multiple times and had to call and start over. It has been a horrible experience and I havent been able to do Laundry in my own home for five weeks. Home Depot and LG dont care about my inconvenience at all.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Great ventless option

Tim S 1872 12/21/2023

Absolutely the best ventless option available. Washer and dryer hold tons more than the other stackable competitors and drying is quicker and more thorough. Apparently some people have problems with installation mine was flawless and without issue thanks ABT.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Lemon Hynds 12/20/2023

This review is mostly about ordering through LG. Their delivery services are the absolute worst and LG is not helpful at dealing with these issues. I ordered this applicance and it will take over two months for me to even receive it because their deliver partner overbooked. The same delivery partner left me high and dry installing and moving a dishwasher and refrigerator by myself. Again no help from LG. Just buy whatever you are looking for from Home Depot or Lowes
Originally posted on lg.com

No, I do not recommend this product

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3 Stars

Works well. Installation can be very expensive

Sparkchaser 12/19/2023

Very little pre-install information provided. Heat pump based dryer consumes very little power 5 amps on a 240V circuit. But is a different 4 prong connector likely different than the one you currently have. With pre notification I could have installed the correct wall receptacle Also WHY DOES THIS DRYER NEED 240V At least make that a configurable customer choice A standard 120v 25 or 30A circuit would have worked just fine. Im upgrading from gas. So I had a 120V 30A. But has to pay an electrical $1000 to upgrade that to a 240V My wife hates the musical tune it plays when completing a load. Not clear how to turn that off.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Joan1947 12/18/2023

The dryer was delivered with a dent and it was never operational The unit needs to be replaced and LG cannot deliver until the end of February Even though we have been told there are units available in the warehouse. Would not deal with LG again. It took seven hours on the phone to even get a solution.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Joan1947 12/16/2023

We purchased a ThinQ tower with a ventless dryer. The dryer drum had a dent and never worked. I was told we could not get a replacement until February 19 2024. I am beyond upset as we had a space built specifically for this unit so are caught in a predicament. Not pleased with LG.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Tips for Day One

McBride92 12/16/2023

A couple of tips when installing: Monitor the installers a majority of them dont know that the dryer needs the drain hose to be installed. Its a simple process but again the installers dont know about it. My dryer drain hose was located inside the dryer. A simple youtube search will save you from the leaking dryer complaint. My installers got frustrated and walked away after i told them about the dryer drain hose. I actually told them Id do it myself. This thing is heavy close to 350 pounds. When installing put furniture movers under the feet and then level the machine before pushing into place. If you have to remove for maintenance or an emergency the furniture movers will make it easier to slide the machine out from the space its installed in. Find the QR code for the machine prior to setting it in place because it makes it easier to set up the wifi link with the app. The QR code is on the back of the machine and again once the washtower is in place you wont want to have to move the machine to get to the QR code. If it is in place you can actually still connect it without the QR code. Speaking on the wifi setup the initial password for connecting the wifi will require you to enter the last four digits of the washtower2---- password twice. So the last four digits will need to be entered two times to connect to the network. So far the machine has been good. Did a small load nice and quiet. The dryer took a long time but i will figure out how to make the dry time shorter.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Nice Quiet Laundry pair

TomandLiz 12/14/2023

We bought this laundry pair because of the ventless evaporative dryer technology and the shallower footprint it allowed in our limited space. So far we are very please with the performance of both machines. They are MUCH quieter in operation than our previous only 5 year old machines and clothes come out of the dryer softer than they did with the hot air dryer. The only reason we are not giving it 5 stars is that the process of purchasing/receiving it left much to be desired. When shopping online the LG website indicated it could be delivered within a week but when we placed the order the date was a month away. OK. Then the delivery contractor after confirming our delivery date eight separate times cancelled at 5pm the day before. Delivery was rescheduled 2 days later but the delivery/installation team clearly had never set up this type of dryer before and did not know how to set up the drain. A second team had to be sent 3 days later. Thankfully the product has so far turned out to be excellent.
Originally posted on lg.com

Yes, I recommend this product

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3 Stars

Great washer dryer tower but

Vitruviusthedog 12/13/2023

I love this wash tower. Having the controls for both in the center is awesome. The quality of the machine is super. The one thing that is a serious negative is the documentation both the manual which is useless the application and the website. For example daily tasks such as how to turn on remote start for either the washer or dryer shows a schematic picture of the controls that bears zero resemblance to this washer. Just press the remote start button and hold for 3 seconds. Hellifiknow which symbol or button is the remote start. I try every button to no avail. If the feature really exists none of the documentation show where to access the magical button or combination of buttons and some hokus pokus spell I need to cast. Every once in a while I decide to try to figure it out spend a hour trying to figure it out. Im not dumb. I helped develop the international space station. There is not much I cant figure out with a proper online or offline manual. This is one example there are more that would resolve with proper documentation including proper diagrams that resemble the product.
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Not enough cycles washer too low hard to emoty

Nicholas D 12/11/2023

Not enough cycles no rinse only cycle cycles washer to low hard to load and empty
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Finally a quiet appliance

DMW65 12/9/2023

We bought this in March of 23 and are pleased with the washer/dryer It works like a dream once I learned how to use it. It is very quiet and plays small jingles when either functions are completed. It automatically sets the length of time for the wash and dry but I found that I can adjust these settings to perform as I need for either a longer time or a shorter time. I am well pleased with our purchase
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Great experience

Pwg1 12/8/2023

Took a long time to receive my order but it was worth the wait. Came on the day they said it would when I ordered it 2 months prior . Delivery crew fro RXO was great spoke English and did a great job of assembly and installation. Ventless dryer was what I needed in my condo take a bit longer 50 but does a great job
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Buyer beware: Dont buy from LG

Baytown 12/4/2023

This product was scheduled for delivery on November 20th. Unfortunately during delivery it was dropped down our stairs and broke. The delivery team took it back to the warehouse and directed us to call LG to discuss a refund or replacement. It has been two weeks and there is still no resolution. LG wont provide a refund as they have not confirmed that the product was received by the warehouse. We have been working with their customer service team without any success. Given our poor experience I would simply recommend from buying from a traditional retailer as opposed directly from LG.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Great experience

Pwg1 12/3/2023

Took a while to get my delivery as it was back ordered but it came on the date it said it would when I ordered it. The delivery guys were great and did a fantastic job of installing it and hauling the old ones away. The heat pump ventless dryer takes a bit longer but its quite and does a great job
Originally posted on lg.com

Yes, I recommend this product

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2 Stars

Want to love this but so far no good

babybunrab 11/25/2023

We also are having trouble with our dryer leaking. I love the washer its great and the dryer does a nice job but we have confirmed it is not our plumbing. I have been on the phone three times now and the last person I got was just flat-out unhelpful and though I asked to leave a review after the call I was mysteriously hung up on so here I am leaving a review. I called Tuesday and finally pried a service call out of the person on the phone who asked me to repeat all the information he later he confirmed he already had and then insisted I needed to go behind the washer which as a 52 120 pound woman I could not do given where it is installed.. He sighed and said he would send it up to get a service call. The only and I mean only place that services LG where we live has yet to hear from them. They also come out once a week on Tuesday so if the referral isnt made by then were looking at a whole other week before it can be addressed. We had the wash tower installed on November 7...
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Great Laundry Tower Unit

ccbokchoy 11/20/2023

Feels luxurious plenty of modes and settings and cleans well. Major upgrade from my previous set
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Leaks every time.

unhappy_ 11/17/2023

Has not yet run a load without leaking. Professional appliance technician says it is likely a manufacturer defect. The floor now needs replacing due to flooding.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Honest Review to keep in mind before you order

WSant 11/16/2023

Let start by saying that my experience ordering on the website been horrible: 1. When I placed the order the availability in stock and I was supposed to get it in a week that sounds good correct? But no I received the order almost a month and a week after. That is misleading information so you purchased the product. Not a good practice. 2. On top of the delay the installation was supposed to be free no the shipping company that did the delivery brought the wrong cable so I need it to go out and get a cable and installed it myself. Not good also. 3. When I went to get the cable guess what the washer was cheaper at the store. 4. I diside to call them to see if they can help me with a discount to cover at least the cost of the cable and installation they said we apologize and make me spend two or three days on the phone but nothing. I will not recommend this company at all . 4. When I saw the product the first time it has $800 rebate but by the time I got the washer of course they took it off the website. 5. So far the product seems to be working fine. 6. The problem is that their products look so nice and well made that I make you buy them. But if they dont correct the delivery time they will be having a lot of unhappy customers like me.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Generally content

DALaw 11/13/2023

I purchased this Laundry Tower to replace an older stacked W/D. The intended space is tight but this unit fits fine. I also was intrigued with the ventless dryer. The current venting had a number of twists and turns and alway concerned me with blockage. Generally I am content with the purchase. Washing features work well. Dryer takes a little longer than prior machine but is bearable. The set-up manual was a little confusing and a hose was missing. The dryer requires a drain line. I had to watch a couple YouTube videos to figure that out and then purchase a drain line. Frankly my delivery guys may have tossed it OR it was not included. Sales staff were trying to be helpful but lacked product training.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Living Nightmare

Waiting4Replacement 11/13/2023

We purchased our LG washtower at Home Depot and they installed. The dryer pours gallons of water onto the floor during use. Gallons. Flooded the floor of our laundry room. HD sent someone back to inspect the installation and they told me it was properly installed and I needed to get an LG specialist out to take a look. LG specialist said it was not properly installed and that it needed a separate hose and the part is not available. Told me to call HD again. After hours on the phone with HD they say the machine is faulty and that I need another one but there havent been any available for the past 2 weeks. We are a family of four who is unable to do laundry at home and it is unpleasant. We are expecting a replacement in 4 days and I am keeping my fingers crossed. I feel like a need a refund on the purchase price as it has been a major inconvenience.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Renaissance fair clothes Delight

ZKG88 11/13/2023

This machine was the perfect update from my 2008 Amana pair which I purchased new then. The Ventless feature makes it fit in the space with out awkwardness of having to line up with existing openings The laundry has been clean and dry with each use. I regularly wash Items like Victorian coats and shirts as well as large robes and tunics. it handles the chore with ease.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Great unit but delivery could have been better

RKieffer 11/10/2023

This was delivered on Monday after waiting for two months first load of laundry in washer and dryer were great except for the large puddle of water on the floor. Seems the delivery and installation people did not tighten the water hoses properly. Hopefully the great performance on the units will continue
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Love the design

RuthAnn55 11/8/2023

Bought this about 3 weeks ago and very happy so far
Originally posted on lg.com

Yes, I recommend this product

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